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Open Legal Terms Before You Join

cintawin puts account terms, eligibility rules, privacy requests, and payment record steps on one Legal page so you can check the ground rules before opening your account.

Eligibility depends on local lawDANA record checksOVO name matchingGoPay and QRIS receipts
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cintawin Open Legal Terms Before You Join
CONTACT ROUTES

Ask Legal Questions Through Our Channels

Legal questions need a written trail, so we route them through channels that can attach account IDs, wallet receipts, and screenshots.

Live chat Use live chat from 10:00-24:00 WIB when you need a fast answer about terms acceptance, login access, or a blocked legal prompt. We ask for your account email before discussing any record.
WhatsApp support WhatsApp is useful when you need to send a QRIS receipt, DANA reference, or screenshot from Account > Profile > Documents. We keep the thread tied to your account issue, not to public chat.
Email documents Send identity updates, privacy requests, or formal account questions to [email protected]. Email lets us check attachments, confirm the request source, and reply with a written record you can keep.
DATA PRACTICE

Manage Your Account Data Rights

Your legal rights start with knowing what we keep and why. We use account data to verify access, protect wallet records, respond to disputes, and meet our own record duties.

Account opening data

At account opening, we record your email, mobile number, selected username, consent timestamp, and device signal. This lets us confirm that later legal requests come from the same account owner.

Payment record handling

Each DANA, OVO, GoPay, or QRIS deposit creates a wallet record with amount, time, and reference code. We use those records to resolve account disputes and verify withdrawal requests.

Cookie consent

Cookies help us remember your language choice, session state, and consent choices. You can clear them in your browser, but doing so may require a fresh login check.

Security checks

If a login pattern changes sharply, we may ask for an email code or document check before allowing wallet actions. This protects your legal account record from unauthorised changes.

Retention window

We keep account, wallet, and settlement records only for operational and legal reasons. When retention is no longer needed, we remove or anonymise records according to our internal data process.

Change requests

To correct your name, email, or document file, go to Account > Profile > Documents and open a support ticket. We verify the request before changing records tied to payments.

Browse Legal Questions Before You Join

These answers cover the legal questions we receive before account opening and after wallet checks. They are written for Indonesian account holders who want clear steps, not vague policy language. If your situation involves local law, payment ownership, account access, or retained data, use the contact route that leaves a written record and include your account email.

Access depends on local law and is available only where local law permits. If your location, document status, or account details do not meet the applicable rule, we may refuse or pause access.

We ask for identity details to match your account with wallet activity, payment receipts, and legal requests. This helps us confirm that changes, withdrawals, and data requests come from the correct account holder.

Open Account > Profile > Documents, upload the updated file, then contact support from your account email. We check the request source before changing records linked to DANA, OVO, GoPay, or QRIS.

We keep wallet records that show payment method, amount, reference code, and time. These records help us answer disputes, verify withdrawals, and connect a legal request to the correct account.

Yes, you can ask by emailing [email protected] from your account email. We review the request and remove data where allowed, while some payment or dispute records may need to remain.

Cookies can remember session status and consent choices, but the key account consent is recorded in our system with time and account details. Clearing cookies may only require you to log in again.

Our support team routes legal requests during 10:00-24:00 WIB. Simple account questions may be answered in chat, while document corrections, data removal, and payment disputes should be sent by email.

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