Reference

Open your Privacy Policy view

Your account details, wallet activity through DANA, OVO, GoPay and QRIS, and lobby choices such as Live Roulette or Great Rhino are covered by this Privacy Policy.

Account data scopeDANA OVO GoPay QRISCookie choicesDevice securityWIB support hours

Explore Lobby Read FAQ

Check how your data moves

cintawin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Opening an account asks for details that help us run your profile, confirm wallet activity, and protect access to the lobby. We collect items such as your username, phone number, login time, device type, and payment references from DANA, OVO, GoPay or QRIS when you fund

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or withdraw. We use those records to match transactions, answer privacy requests, detect account misuse, and keep session logs tied to the correct profile. Cookies help remember language, login state, and basic device signals, so you do not repeat the same account step every visit. We
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do not sell your personal data. If local law requires a different access rule, we follow the rule that applies to your location; access is available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Reach our privacy team fast

A privacy question should reach the right desk without making you explain the same issue twice.

Live chat Use live chat from the footer for privacy questions while you are logged in. We answer between 09:00 and 23:00 WIB, then attach your account ID to the case so you can track it.

WhatsApp privacy desk Message our WhatsApp channel when you need help changing phone data, checking device access, or asking how a DANA or QRIS record is stored. We ask for account proof before discussing personal data.

Email request Send longer privacy requests by email when you need a copy, correction, or deletion check. Include your username, registered phone number, and the date range, so we can locate records without exposing extra data.

DATA CARE

Control cookies, devices, and wallet records

Privacy controls work better when they match how you actually use the account. We keep payment records separate from lobby preferences, place login checks on new devices, and give you a clear…

Account collection

We collect the details needed to create and maintain your account, including username, phone number, password status, and login timestamps. These records help us confirm that privacy requests come from the account owner.

Payment records

DANA, OVO, GoPay and QRIS references are used to match wallet actions with your account. We keep transaction IDs, time, amount, and status so we can answer disputes without exposing card-style data.

Cookie use

Cookies remember language choice, login state, and basic session signals. You can clear them through your browser settings, but the next visit may ask you to sign in and verify the device again.

Device checks

New device access may trigger extra checks, especially after password changes or unusual login times. Use Account > Security > Devices to inspect recent sessions and ask us to close a session you do not recognise.

Retention timing

We keep account and wallet records only as long as needed for service, dispute handling, security checks, and legal duties that apply. When records are no longer needed, we remove or reduce them where allowed.

Change requests

You can ask us to correct, access, or delete eligible personal data. We verify ownership first, then explain what can be changed, what must be retained, and the expected handling time.

Ask privacy questions before joining

You should understand our Privacy Policy before you open an account or add a wallet method. These answers focus on account data, cookies, payment records, access checks, and how we respond when you contact us. If your request involves local legal rules, we apply the rule for your location where service is permitted.

We collect account details such as username, phone number, password status, login time, and device signals. If you use DANA, OVO, GoPay or QRIS, we also store payment references needed to match wallet activity.

Device data helps us spot unusual access and protect your account. We may record browser type, IP area, login time, and device ID signals, then use Account > Security > Devices for recent-session checks.

Contact live chat, WhatsApp, or email with your username and registered phone number. We verify account ownership first, then tell you which records can be shared and how long the request may take.

Yes, you can request a correction after proving account ownership. For wallet records, we may keep the original DANA, OVO, GoPay or QRIS reference if it is needed for dispute handling or legal duties.

No. We do not sell your personal data. We use service partners only where needed for hosting, payment matching, security checks, or customer contact, and we restrict the data shared for each task.

Cookies keep your login state, language setting, and session signals. You can clear them in your browser, but you may need to sign in again and pass a device check on the next visit.

Access and eligibility depend on local law and are available only where local law permits. If service cannot be provided, we may retain limited records for security, dispute handling, and duties that still apply.

Open your Privacy Policy view

Reach our privacy team fast

Control cookies, devices, and wallet records

Account collection

Payment records

Cookie use

Device checks

Retention timing

Change requests

Ask privacy questions before joining

01 What personal data does cintawin collect when I open an account?

02 Why does the Privacy Policy mention my device?

03 How can I ask for a copy of my account data?

04 Can I correct my phone number or wallet data?

05 Does cintawin sell my personal data to other companies?

06 How do cookies affect my privacy on mobile?

07 What happens to my data if local law blocks access?

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